Shipping & Delivery
At Turmerry, we know that getting your purchase delivered quickly and without any hassle is important to you. That's
why we offer free shipping on all orders across the contiguous USA. For our customers in Alaska,
Hawaii, and other US territories, we have FedEx and USPS rates available. Just add items to your cart to see if the
product qualifies for shipping to your country.
Our main distribution center is located in Charlotte, NC. This means that if you're on the East Coast, you can expect
your pillows to arrive within 1-3 days. Customers on the West Coast can expect their shipment to arrive in 5-7 days.
Read more about our shipping and
delivery process.
Warranty & Returns
1. Warranty
The Latex Contour Pillow comes with a 1-year limited warranty starting on the day of purchase. This
warranty is valid only for the original buyer. Turmerry warrants that it will replace, at the company's discretion,
your product should it be determined to contain a defect.
Base Warranty Does Not Cover: Any burns, cuts, stains, spills, soiling, discoloration that occurs
over time, chemical smells (cigarette smoke and other unnatural odors), dampness, or mold. It also does not
cover comfort preference and normal wear and tear as a result of washing and intended use.
2. Returns
Within 120 days of the purchase date, you may return any unused items in their original packaging
for an equal exchange or a full item price refund if you are not completely satisfied with your purchase.
For pillows, we only accept 2 items per customer for return or exchange every 12 months. So, if you purchase multiple latex contour pillows, only two can be returned.
Pillow returns are eligible for refunds if they have not been used or laundered and are scent and fragrance-free. If
the product has been used, you will be able to receive store credit by following a donation process.
Before initiating a return, please do contact us! You can start your return here
for a refund, exchange, or store credit. You can choose to receive 110% store credit when returning an item.